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Questions about your order, our products, or anything else? Our friendly team is ready to assist — Monday through Friday.

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Our dedicated customer service team is available Monday through Friday to answer your questions and ensure your complete satisfaction with every Lisacool purchase.

Call Us
+1 (800) 547-2265
+1 (888) 234-7890
Business Hours
Mon – Fri: 9:00 AM – 6:00 PM PT
Closed Weekends & Federal Holidays
Our Address
8240 Wilshire Blvd, Suite 500
Beverly Hills, CA 90211, USA

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Frequently Asked Questions

Find quick answers to the most common questions about Lisacool products, orders, and policies.

All Lisacool waist trainers are crafted from extra-thick, 100% latex-free premium neoprene. The grid inner lining prevents moisture absorption and minimizes slipping or bunching during workouts. Every material used is skin-safe, tested, and approved for daily use. Our products are a safe choice even for those with latex sensitivities.

The Lisacool waist trainer is available in three sizes to accommodate all body types:

Small (S) — 41" length × 8" width | fits waists up to 35"
Medium (M) — 46" length × 8" width | fits waists up to 40"
Large (L) — 51" length × 8" width | fits waists up to 47"

If you are between sizes, we recommend sizing up for maximum comfort during workouts.

To extend the life of your waist trainer: hand wash with mild soap and cool water, then rinse thoroughly and allow to air dry completely before storing. Do not machine wash, tumble dry, bleach, or iron. Store flat or rolled in the included storage bag to maintain its shape.

The Lisacool waist trainer is primarily designed for use during workouts and physical activity to maximize sweating and core support. It is lightweight and discreet enough for daily wear under clothing, but we recommend limiting continuous wear sessions and listening to your body. If you experience any discomfort, remove immediately. Consult your healthcare provider if you have any specific health concerns.

Yes, we ship to all 50 US states! Standard shipping typically arrives within 3–7 business days after order fulfillment. Expedited shipping options may be available at checkout. Orders placed before 2:00 PM PT on business days are generally processed the same day.

Your satisfaction is our top priority. If you are not completely satisfied with your Lisacool purchase, please contact our customer support team at [email protected] within 30 days of delivery. We will work with you to find the best resolution — whether that's a replacement, exchange, or refund.

Absolutely. All Lisacool fitness products are manufactured with 100% latex-free materials, making them an excellent choice for people with latex allergies or sensitivities. Our materials are dermatologically tested and safe for everyday skin contact.

Lisacool is an official US brand primarily serving customers across the United States. For international shipping inquiries, please contact our team at [email protected] and we will do our best to accommodate your request or direct you to the appropriate purchasing channel.

Still have questions? We'd love to hear from you.

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